Privacy policy

Last updated: August 27, 2026

Our store operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences derived from this information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card numbers, debit card numbers, financial account information, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications with us, including information you provide when communicating with us, such as when submitting a customer service request.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information about how and when you interact with, use, or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technologies or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal information to provide the Services, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items you are interested in, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending commercial, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements about products or services on the Services or other websites.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or respond to potentially fraudulent, illegal, dangerous, or malicious activity, protect public safety, and maintain the security of our Services.
  • Communicating with you. We use your personal information to provide customer support, respond to your requests, deliver our Services effectively, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law, respond to valid legal processes or government requests, investigate or participate in litigation or other legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
  • With business and marketing partners to provide marketing services and display advertising.
  • When you instruct, request, or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or insolvency proceeding, to comply with applicable legal obligations, enforce our Terms of Service or policies, or protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services.

To provide and improve the Services, information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

We also use certain advanced Shopify features that incorporate data obtained from your interactions with our store, other merchants, and Shopify itself. In these circumstances, Shopify may be responsible for processing your personal information, including responding to requests to exercise your privacy rights.

For more information about how Shopify uses your personal information and the rights you may have, you can review Shopify’s Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/app-users

You may also exercise certain privacy rights through:

https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information they contain.

Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users.

The inclusion of such links does not, by itself, imply endorsement of the content of those platforms or their owners or operators.

Children’s Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from children under the age defined by applicable law in your jurisdiction.

If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee absolute security. Additionally, information sent to us may not be secure while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information.

How long we retain your personal information depends on several factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request where permitted by law.

  • Right to Access. You may have the right to request access to the personal information we hold about you.
  • Right to Delete. You may have the right to request that we delete personal information we hold about you.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, subject to certain circumstances and exceptions.
  • Managing Communication Preferences. We may send promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send non-promotional emails, such as those relating to your account or orders.

If you live in the United Kingdom or European Economic Area (EEA), subject to the exceptions and limitations provided by applicable law, you may also have the following rights:

  • Objection to Processing and Restriction of Processing: You may have the right to request that we stop or limit the processing of your personal information for certain purposes.
  • Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw that consent. Withdrawal will not affect the lawfulness of processing performed before your consent was withdrawn.

You may exercise these rights through the options provided in the Services or by contacting us using the contact information below.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

For the EEA, you can find a list of data protection authorities here:

https://edpb.europa.eu/about-edpb/about-edpb/members

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent contracts issued by the relevant UK authority, unless the transfer is made to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons.

We will publish the updated Privacy Policy on this website, update the “Last updated” date, and provide notice of changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by email at hallowride@gmail.com or at:

Carrer de la Tramuntana 3, 08291 Ripollet, Barcelona, Spain

For purposes of applicable data protection laws, we are the data controller of your personal information.